A device may fail due to several reasons. The below table lists all the possible error codes together with their description and recommended actions.
If the issue still persists, please contact support.
|Error Code||Description||Recommended Actions|
|DEV_E100||Internal error||Contact support|
|DEV_E101||Downloading internal artifact failed|
|DEV_E102||Pulling internal docker image failed|
|DEV_E103||Installing pip package failed||
|DEV_E104||Installing docker failed|
|DEV_E105||Installing system package failed||
|DEV_E106||Managing files on device failed|
|DEV_E107||Internal service failed to start||Contact support|
|DEV_E108||Initialization time exceeded|
To check if a device has an active internet connection, execute the command:
ping -c 4 220.127.116.11 at the device’s terminal.
The ping command will try
to reach Google Public DNS.
If successful, you should see an output as:
4 packets transmitted, 4 received, 0% packet loss.
To check if there is adequate disk space on device, run the command:
at the device’s terminal. The df command
will display your disk usage. Ensure the value of percentage used for
your main filesystem is not nearly 100%.